Episode V- Myron!!
Loud Jimmy Hendrix.
Hypodermic needle on ear.
Rental car, near warp speed,
approaching Magic Kingdom Toll Booth.
I pointed at the DVC Members parking pass on the dash. Mr.
My-Job-is-to-Collect-$5.oo-parking didn’t even look twice. I guess hypodermic
needle in the ear, mini van speeding, Hendrix fans are a dime a dozen round
Walking in I still thought was a riot and found it so amusing I
say 'Jimmy Hendrix' when relating the story to Kelley in the Wilderness Lodge
lobby. She wasn't too impressed by my tale but thought my speech impediment was
Can you trade teenagers in when they get to smart?
Delaney came back from another pit stop and Kelley was still
mocking me. Delaney enjoys mocking me as much as any of the kids (brats) but
she was still a little mellow and eased up on me uncharacteristically early, must
have be an early Christmas present. She sat on my lap. Man this kid is skinny.
I like the Wilderness Lodge Lobby. It is big. It has cool
themeing. There are all kinds of loud noises coming from Whispering Canyon.
There was a regular revolving door of people taking pictures by
the Christmas tree. We were sitting right next to it and found the parade of
photographers amusing. Most have little clue how to use their cameras. From time
to time, I volunteer to take the shot for families.
I do this a lot on vacations, so a whole family can be in the
picture. There is a protocol to follow. First you take the picture from where
they were going to, inevitably this is WAY to far away and the people look like
ants. I take one there anyway because they want the whole lobby in their
picture, even if you can’t see them in it and they are outside the flash’s
effective range. Then I walk much closer, frame the picture so you can see them
and still tell it is some place cool and ask, “How about one a little close
where we get a good look at your faces?” and burn off a shot real quick.
I am willing to bet cash money the pictures I take like that are
the best picture of their whole vacation.
A particularly brilliant author, over at Deb’s
AllEarsNet.com in the
Digital Photography section,
suggest this tip sheet for photographers,
Top 10 Tips for Great Pictures. They guy is brilliant, so is the tips
article, go read both.
There is a marked increase in the din of noise coming from
Whispering Canyon. Our buddy Bobby
the Kid has spotted us and is yelling across the restaurant and lobby to say
hi. I love the subtly of this guy.
Our pager thingy goes off and it is time to be seated. This is
convenient as it is the direction of the bathrooms and Delaney needs to go
again. What has this kid been drinking?
We are led to our table and arm ourselves for Bobby’s arrival.
Everyone get stickers ready and the kids cover him as he walks up. Bobby takes
the microphone and introduces us to the rest of the restaurant. Then he makes
formal introductions with us and his other tables. “Old tables, this is the new
table, they are one of my favorite family but they will take pictures of your
shoes. New table, old tables.”
I sometimes feel sorry for the people around us, we play this
place WAY up. We clink our glasses for the newlyweds at the next table. The
other wait staff catches on real quick that we are fair game and they all come
over for a yell or two. We yell back.
We have certain rules of engagement in this place. Number one is
we always bus Bobby's tables when he isn’t looking. If necessary we swipe the
bussing trays from other unsuspecting waiters. One bluffs that we should clean
one of his tables and off we go. Duh you think we are gonna be embarrassed or
something? Bobby comes back yells at the other waiter for poaching his guests.
Myron is the manager. Myron has met us before. We carry on with
him too. At some point we ask Bobby if he got our “little”card. We made Bobby a
Dunlap special too and want to know how he liked it.
He didn’t get it!
I patiently explain to Myron about the scroll. That we sent it
FedEx to the food and beverage manager of Wilderness
Lodge and the Camp Grounds, by name. That it was delivered on or about September 1.
Myron and I have a pleasant little chat. He is a hands on kind of guy and is on the mission to find Bobby’s
Zurg & Myron have a gentlemanly
exchange concerning the lost scroll. Other guest, thinking this is the ESPN club
call their bookies with wagers. (Myron was favored 7:3)
What is it about unseen managers at Disney? They get to a level
where the don't see guests and
loose all common sense. I worked complain to the president duty for a big bank
in Philly. We got 250 complaints to one nice letter. I would get that compliment
into the hands of the person it was written about at light speed. Get a grip, in
a service organization compliments and appreciation are critical. Some how
Disney executives are too busy thinking up stupid ways to nickel and dime (OK $10
OR $20) us guests to take the time to pass on a compliment to a CM from a guest.
This isn’t the first time we have had a problem with this. I
used to write letters to executives but we found out they didn’t get passed on.
That is why we made the BadShoe pins. We give’m to great CM because the pin head
suits are to self absorbed to appreciate good staff.
Here is a lesson, listen up you managers out there, this is your Evil Emperor
speaking: A manager shines in the reflected glory of their people. The people
don’t shine you don’t get any reflection. Got it? Good.
Now send me a check that’s worth more than most management
I gave Roy Disney a BadShoe.com Pin at the Shareholder Meeting
in Phily and told him we made them because compliments to managers about CM sent
don’t get passed on. He shook his head, he gets it. Must be why they ditched him
from the board. He get it that it is the Cast not the Executives that make the
Bobby’s scroll went un-found. We’ll have to make another.
I called managers regularly and they claim they made an effort
but bottom line - they lost it. They say it arrive between hurricane. OK. So?
They were real sorry and claim the will send us a letter comp-ing
us to dinner at Whispering Canyon and that they talked to Bobby and made sure he
knows we sent it.
We haven’t gotten a letter but it is between hurricane seasons.
Wonder if they ever said Boo to Bobby?
Anyway we didn’t know the depth of the boss’s short comings at
the time and wouldn’t let the bosses being twits keep us from having a good time
anyway. Bobby recruited us to help take the guy at the next table oceans of ice
tea. Kind of like the ketchup gag only with mugs of ice tea. Seem he was
ordering a lot of the stuff.
Another time bobby brought the guy a bucket with a huge tea bag
in it. At one point Bobby was chasing the guy around and he turned and pick up
Bobby effortlessly. I looked at the guy’s wife and asked if he was a firefighter, nobody else is that graceful and effortless carrying a waiter.
MYRON! We found the fireman's kid's Toy Story toy cleaning
under their table. Make sure it finds its way back to the kid. (Myron did.)
Least we could do for a fireman.
Delaney was drinking chocolate milk almost as fast as the
fireman was chugging tea. She needed a refill. Bobby brought a half a jug.
Delaney was thrilled. Funny she didn’t get jazzed by the sugar, quite the
opposite she didn’t even want dessert. (Hey look this stuff is 25 carbs a cup.)
We carried on for about two hours. It was a blast. We should
have a meet there some time.
Bobby won the immunity challenge alto the fire guy
was a clear contender in the waiter carrying event.
Tribal council met and the vote was unanimous. The Fed Ex went
to Kate Cubbage, Bobby never got it. Her crime was not making sure Bobby got the
scroll the kids made. Later in the
week we would find a worse manager. Still, the tribe spoke and Kate is off the
Bobby gave the boys his waiter’s apron and a few Whispering
Canyon check presentation folder thingies. Delaney got a stack of brand new
napkins. Back at the hotel Connor was doing Bobby imitations. I was planning the
morning with the kids ( Kelley would be in charge while Kim and I ride Seaways in
Delaney was still not feeling right and Kim put the pieces
She got out Connors backup blood glucose meter and tested
Delaney’s glucose level.
Delaney was off the chart high – hyperglycemic with keytones.
That counted as an unexpected twist.
She wasn't too bad yet but if a few days will be.
Good thing I have two ears, I’ll need’m for needles - We have
another diabetic kid.
Text and Photos Copyright ©
2004, Bennet Dunlap
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